Q. I would be Interested in Ordering by Check rather than Over the Net. Would that be OK?
A. Yes...Feel Free to Order by Mail & Checks are Fine too. To Simplify the Process,
We Make it Easy! You can even Order through our Website this way. Just make your
choices on the site, Click Check Out & Choose Mail Order instead of the PayPal-Credit
Card option. The Final Page will have Your Order, Our Address,
& the Option to Print a Copy to Include with Your Check...Easy!
Q. Do you have Mail-Order Catalogs Available?
A. No, although we have had Catalogs in the Past. We do Plan To Offer a Catalog in
.pdf Form Some Time in the Future but for now You Might try Printing web Pages Directly
from the Internet.
Q. Do you Take Credit Card Orders by Phone?
A. No, Credit Card Orders can Only be Placed Online at This Time.
Q. What are your Order Minimums?
A. We Have No Minimum Order Requirements!
Q. Wholesale or Discount Prices?
A. Wholesale Discounted Prices are Already Reflected on the Website. We Often Recieve
Repeat Orders from Business Customers who Comment that Our Feathers are the Best in
Price & Quality!
Q. How Many Feathers are in 1 lb?
A. This is Easy...Just Scroll Down to the Bottom of Any Feather Page to See More Details
Like Sizes, Colors Available, & How Many Feathers per lb.
Q. When Ordering Bulk Feathers, the Order Form doesn't Show What Color I am Ordering.
How do you know the Colors I Want?
A. Even though it doesn't show up on the Order Sheet, We Recieve the Color Choices
Through the Check Out Process. If you Would Like to Verify it Beforehand, Click on
the Small Question Mark next to the Product Title on your Checkout Form, & a Small
Pop Up Window Will Open to Verify the Color Selected.
Q. Error Messages or Website Ordering Problems?
A. If You Find You are Having Problems or Error Messages While Trying to Use Our Website,
Please Try Refreshing the Page 1st. If it Continues, it May be That Our Hosting Servers are
Temporarily Down or Running Slow. Usually, This Will Clear Up in a Few Minutes. You can Try
Again Later or if in a Hurry, Contact Us by Email With You Order Details Including Qty, Item
& Colors Needed & We Will Send You a Payment Link by Email.
Q. How Much Do You Charge for Shipping?
A. Any Size Order is Just $5.75!
Q. Can Our School or Organization Use a Purchase Order?
A. Unfortunately...No. We Can However Include an Official Detailed Invoice which can be Helpful when Requesting
Reimbursement for a School Related Purchase from the School Board or Accounting Dept.
Q. I Need This Order ASAP...Can I Pay for Faster Delivery?
A. Most School Supply Orders are Shipped Within 24 Hours! Bulk Feather Orders
are the Only Exception. Bulk Feathers are Special Order & Cannot be Expediated.
We Recieve Feather Deliveries In Every Few Days & Ship all Outgoing Feather Orders
Immediately. You Can Expect to Recieve Your Feathers Within Approx. 7-10 Business
Days. Please Place Your Feather Order at Least 2 Weeks in Advance of Your Planned
Event to Recive Them on Time. Thanks!
More Frequently Asked Questions
Q. What is Your Privacy Policy?
A. Your Information is Safe Wih Us. We Promise Not to Rent, Sell, or Give Away Anything Personal You Share With Us to Complete Your Order...Not Now...Not Ever!!!
Q. Why do You Use Paypal to Process Orders?
PayPay, an Online Payment Service has Proven Itself to be Optimal for Both the Buyer & Seller. We Use it for 3 Reasons:
1) Easy Simple Payment Processing of Your Order
2) Security - We Never See Your Credit Card Number or Banking Info...Ever!
3) Outstanding Buyer Protection Policy PayPal Consumer Potection Policy
Q. Do I Need to Have a PayPal Account to Order from You?
A. Absolutely Not
Q. Is My Credit Card Information Safe?
A. PayPal Uses the Latest SSL Encryption Technology and Other Methods to Protect Your Credit Card Information From Fraudulent Activity.
Q. I Don't Have or Want to Use a Credit Card. How do I Order?
A. No problem. Beside Processiong Credit Card Transactions, PayPal Also Offers Echeck & Egold Processing.
Q. Can I Send My Order & Payment by Mail?
A. Sure...Check or Money Order Payment are Always Welcome by Mail. Just Be Sure to Include a Little Extra Time for Your Check to Arrive, Clear, & Order to Ship.
Q. Do You Have Another Online Payment Option Beside Paypal?
A. Yes...For Customers Who Can't or Won't Use Paypal, We Offer Another Credit Card Payment Service. If You Would Prefer Not to Use Paypal, Please Let Us Know by Email
or LiveHelp & We Will Send You a Payment Link by Email That You Can Use at Your Convienence. Please be Sure to Include the Item, Qty, & Color Choices (if Needed).
Q. How Long Will it Take to Get My Order?
A. We Have the Fastest Order Processing in the Business & Work Hard to Ship as Soon as Possible, Often on the Same or Next Business Day. By Adding the 4 Digit Zip to Your Package, We Insure That Your Order is Treated Like Priority Mail Which Means You Will Recieve it Faster Without the Extra Cost...Usually Within 2 - 7 Days.
Q. Do You Accept Alaska, Hawaii, or International Orders?
A. Yes. If You Order Needs to be Shipped Outside of the United States, Feel Free to Complete the Order via PayPal & We Will Contact You by Email Regarding any Additional Costs...or if You Prefer, Contact Us 1st & We Will be Happy to Figure it Out Ahead of Time.
Regarding Overseas Shipments, it is Important to Realize We Can Not Assume
Liability for Lost or Stolen Packages or Customs Delays. We do Document All
Overseas Shipments & Have Never Lost a Package. Also Please Note that
it is Always a Good Idea to Order Well In Advance to Assure Enough
Delivery Time for Your Events in Case of Any Unexpected Custom Delays.
Q. What About Returns?
A. We Accept Returns on Merchandise Purchased From Us Within a 14 Day Period From the Date You Receive the Order. Products Must be Unopened & in Unused Condition. Please Contact Us for Instructions via Email 1st & Include Your Order Information & the Reason Why You Would Like to Return the Item.
Q. Can I Use my Tax Exempt # When Ordering?
A. Customers May Use Their NC Tax Exempt Number When Ordering From Us. You Must Email, Fax, or Send a Signed Tax Exemption Form, Previous to Your 1st Order. All Exemption Will be Kept on File For Future Orders.
Q. What is Your Statement Of Faith?
A. Our Statement of Faith can be Viewed by Clicking Here
Q. Do You have a Newsletter?
A. Yes...We have a Newsletter...Sign Up Here
Ask Us A Different Question Here!
"The Quickest Way to Have Your Questions Answered"
Live Help is Available from M-F 8 AM-9 PM EST
We Try to Respond to Most Live Help Questions
within 15 Minutes, if Possible & Often Answer
Questions After Hours & on the Weekend too.
Live Help - Ask Us!
Having Trouble With This Form?
Please Email Us Directly at:
Our Contact Info
Note: If You Would Like to Contact Us, the Best
Option is Live Help or Emailing Us Directly. We are Almost
Always Online & Check & Respond to these Questions Regularly.
Phone Calls are Answered as Time Allows. If You Must Leave a
Message, Please Include an Email Address for a Faster Response.
Email:
Phone: 206-350-4578
Fax: 205-449-4186
(No Phone Orders Please)
