Q. I would be Interested in Ordering by Check rather than Over the Net. Would that be OK?
A. Yes...Feel Free to Order by Mail & Checks are Fine too. To Simplify the Process,
We Make it Easy! You can even Order through our Website this way. Just make your
choices on the site, Click Check Out & Choose Mail Order instead of the PayPal-Credit
Card option. The Final Page will have Your Order, Our Address,
& the Option to Print a Copy to Include with Your Check...Easy!
Q. Do you have Mail-Order Catalogs Available?
A. No, although we have had Catalogs in the Past. We do Plan To Offer a Catalog in
.pdf Form Some Time in the Future but for now You Might try Printing web Pages Directly
from the Internet.
Q. What are your Order Minimums?
A. We Have No Minimum Order Requirements!
Q. My Order is a Gift...Can You Leave Out the Reciept?
A. Absolutely...We Would Love to Send Your Order as a Gift & Will Include a Gift Note at Your Request. Just include a
Note in the Note Section on the Paypal Checkout Page or Email Us Directly.
Q. What if I Have a Deadline?
A. If You Need to Have Your Items Delivered Before an Upcoming Event, Please Let Us Know About Your Deadline at the Time You Place Your Order by Including
a Note on the Paypal Checkout Page or Emailing Us Directly. We Will do Our Best to Try to Meet Your Timeframe & Get Your Items Delivered in Time for Your Party Date.
Q. Wholesale or Discount Prices?
A. Wholesale Discounted Prices are Already Reflected on the Website. We Often Recieve
Repeat Orders from Business Customers who Comment that Our Feathers are the Best in
Price & Quality!
Q. Can I Use my Tax Exempt # When Ordering?
A. If You are a Tax Exempt Org Located in NC, Please Fax Proof of Tax Exempt Status to: (205)449-4186 & Use
the Tax Exempt Checkout Button to Place Your Order. For Tax Exempt Org Located Outside NC,
Please Use Our Regular Checkout Button to Place Your Order. NC Sales Tax Will Not be Charged for Other States.
Q. Can Our School or Organization Use a Purchase Order?
A. Unfortunately...No. We Can However Include an Official Detailed Invoice which can be Helpful when Requesting
Reimbursement for a School Related Purchase from the School Board or Accounting Dept.
Q. Error Messages or Website Ordering Problems?
A. If You Find You are Having Problems or Error Messages While Trying to Use Our Website,
Please Try Refreshing the Page 1st. If it Continues, it May be That Our Hosting Servers are
Temporarily Down or Running Slow. Usually, This Will Clear Up in a Few Minutes. You can Try
Again Later or if in a Hurry, Contact Us by Email With You Order Details Including Qty, Item
& Colors Needed & We Will Send You a Payment Link by Email.
Q. Do you Take Credit Card Orders by Phone?
A. No, Credit Card Orders can Only be Placed Online at This Time.
Q. Why do You Use Paypal to Process Orders?
PayPay, an Online Payment Service has Proven Itself to be Optimal for Both the Buyer & Seller. We Use it for 3 Reasons:
1) Easy Simple Payment Processing of Your Order
2) Security - We Never See Your Credit Card Number or Banking Info...Ever!
3) Outstanding Buyer Protection Policy
PayPal Consumer Potection Policy
Q. Do I Need to Have a PayPal Account to Order from You?
A. Absolutely Not
Q. Is My Credit Card Information Safe?
A. PayPal Uses the Latest SSL Encryption Technology and Other Methods to Protect Your Credit Card Information From Fraudulent Activity.
Q. I Don't Have or Want to Use a Credit Card. How do I Order?
A. No Problem. Beside Processiong Credit Card Transactions, PayPal Also Offers Echeck Processing. If This is Not a Good
Option for You...Feel Free to Mail Your Order to Us Instead.
Q. Do You Have Another Online Payment Option Beside Paypal?
A. Yes...For Customers Who Can't or Won't Use Paypal, We Offer Another Credit Card Payment Service. If You Would Prefer Not to Use Paypal, Please Let Us Know by Email
or LiveHelp & We Will Send You a Payment Link by Email That You Can Use at Your Convienence. Please be Sure to Include the Item, Qty, & Color Choices (if Needed).
Q. How Many Feathers are in 1 lb?
A. This is Easy...Just Scroll Down to the Bottom of Any Feather Page to See More Details
Like Sizes, Colors Available, & How Many Feathers per lb.
Q. When Ordering Bulk Feathers, the Order Form doesn't Show What Color I am Ordering.
How do you know the Colors I Want?
A. Even though it doesn't show up on the Order Sheet, We Recieve the Color Choices
Through the Check Out Process. If you Would Like to Verify it Beforehand, Click on
the Small Question Mark next to the Product Title on your Checkout Form, & a Small
Pop Up Window Will Open to Verify the Color Selected.
Q. Do You Have a Statement Of Faith?
A. Our Statement of Faith can be Viewed by Clicking Here
Q. Do You Donate Any of Your Profits to Charity?
A. Yes, We Donate 10% of All Profits to Several Charities & Ministries. This Year, We are Helping to Support
the Following: Above Rubies Magazine, Mercy Ships, Operation Blessing, Water Wells in Africa, Osborn Ministries & Operation Smile.
Q. Do You have a Newsletter?
A. Yes...We have a Newsletter...Sign Up Here
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