Q. What are your Minimums Ordering Requirements?
A. We Have No Minimum Order Requirements and No Account is Required to Order from SmileyMe.
Q. My Order is a Gift...Can You Leave Out the Reciept?
A. Absolutely...We Would Love to Send Your Order as a Gift & Will Include a Gift Note at Your Request. Just include a Note in the Note Section on the Paypal Checkout Page or Email Us Directly.
Q. Can I Use my Tax Exempt # When Ordering?
A. If You are a Tax Exempt Org Located in NC, Please Fax Proof of Tax Exempt Status to: 206-338-3762 & Use the Tax Exempt Checkout Button to Place Your Order. For Tax Exempt Org Located Outside NC, Please Use Our Regular Checkout Button to Place Your Order. NC Sales Tax Will Not be Charged for Other States.
Q. Can Our School or Organization Use a Purchase Order?
A. Unfortunately...No. We Can However Include an Official Detailed Invoice which can be Helpful when Requesting Reimbursement for a School Related Purchase from the School Board or Accounting Dept.
Q. Wholesale or Discount Prices?
A. Wholesale & Discounted Prices are Already Reflected on the Website.
Q. What if I Have a Deadline? Can I Get My Order Quicker?
A. If You Need to Have Your Items Delivered Before an Upcoming Event, Please Let Us Know About Your Deadline at the Time You Place Your Order by Including a Note on the Paypal Checkout Page or Emailing Us Directly. We Will do Our Best to Try to Meet Your Timeframe & Get Your Items Delivered in Time for Your Party Date.
Q. Where Can I Find My Order Status?
A. Here are 3 Simple Ways to Verify that Your Order has Been Recieved & When You Can Expect it to Arrive.
1st - Check Your Email Reciept Which Will Always Include a Shipping Estimate. At the Time that Your Order is Recieved, Inventory is Double Checked & an Order Confirmation is Sent. In this Email, You Will Find a Copy of Your Reciept Along With the Expected Delivery Time.
2nd - Login to Your Paypal Account (if You Have One) & You Can Check to See if the Order has Been Updated With a Tracking #. Although We Don't Always Ship Orders Using the Paypal Service, We do Use it Often.
3rd - Email Us Directly & We Will Check the Status for You. Just Include the Order #, Shipping Address or Any Identifiable Details that Can Help Us Locate Your Ordering Information.
Q. I Have Not Received My Email Receipt Yet...What Should I Do?
A. Receipts are Normally Emailed within a Few Hours After Your Order Info & Payment are Received. (Weekend/Night Time Orders are the Exception which are Usually Emailed within 24 hrs).
If it has Been a While & You have Not Received Your Receipt within the Time Frame Stated Above, Please Check Your Spam & Trash Box 1st to be Sure it was Not Mis-directed. Also, Double Check Any Other Email You Use in Case the Receipt was Sent there Instead. This is the #1 Reason for Missing Email Receipts. If You Still can Not Locate it, Feel Free to Contact Us via Live Help so We can Confirm We Received it & Send Out Another Copy of the Receipt for You.
Please Note that We Always Send Out an Email Receipt for Every Completed Order We Receive. This Includes Orders Placed by Mail or Fax. If it has Been a Day & You have Not Heard from Us, it is Possible that the Payment did Not go Through. If this Happens, We can Help. Email us about the Missing Order Receipt so We can Double Check on Our End. We Will Confirm if there was an Error or Problem & Send You a Payment Link...if Needed.
Q. Error Messages or Website Ordering Problems?
A. If You Find You are Having Problems or Error Messages While Trying to Use Our Website, Please Try Refreshing the Page 1st. To Add Items to Your Shopping Cart, Be Sure that Java & Cookies are Enabled too. If Problems Continues, it May be That Our Hosting Servers are Temporarily Down or Running Slow. Usually, This Will Clear Up in a Few Minutes. You can Try Again Later or if in a Hurry, Contact Us by Email With You Order Details Including Qty, Item & Colors Needed & We Will Send You a Payment Link by Email.
Q. Removing Items from Cart?
A. To Remove Items from Your Shopping Cart, 1st Visit the View Cart Page. You can Find this by Clicking on the View Cart Button on the Left Website Menu. Each Item will Have a Black X Along the Right Side of the Page. Clicking the Black X Next to Any Item Will Remove it from Your Shopping Cart.
Q. Can I Mail My Order with a Check or Money Order?
A. Yes...Feel Free to Order by Mail & Checks are Fine too. To Simplify the Process, We Make it Easy! You can even Order through our Website this way. Just make your choices on the site, Click Check Out & Choose Mail Order instead of the PayPal-Credit Card option. The Final Page will have Your Order, Our Address, & the Option to Print a Copy to Include with Your Check...Easy!
Q. Do I Need to Have a PayPal Account to Order from You?
A. Absolutely Not...to Bypass the Account Feature, Just Look for the Link for Non Paypal Customers.
Q. Is My Credit Card Information Safe?
A. PayPal Uses the Latest SSL Encryption Technology and Other Methods to Protect Your Credit Card Information From Fraudulent Activity. As an Added Protection, We Don't Even See Your Credit Card or Banking Information.
Q. Why do You Use Paypal to Process Orders?
A. PayPay, an Online Payment Service has Proven Itself to be Optimal for Both the Buyer & Seller. We Use it for 3 Reasons:
1) Easy Simple Payment Processing of Your Order
2) Security - We Never See Your Credit Card Number or Banking Info...Ever!
3) Outstanding Buyer Protection Policy
Q. Do you Take Credit Card Orders by Phone?
A. No, Credit Card Orders can Only be Placed Online, by Fax or by Mail at This Time.
Q. I Don't Want to Use a Credit Card. How do I Order?
A. No Problem. Beside Processiong Credit Card Transactions, PayPal Also Offers Echeck Processing. If This is Not a Good Option for You...Feel Free to Mail Your Order to Us Instead.
Q. Do You Have Another Online Payment Option Beside Paypal?
A. Yes...For Customers Who Can't or Won't Use Paypal, We Offer Another Credit Card Payment Service. If You Would Prefer Not to Use Paypal, You Can Fax Your Payment Details to: 206-338-3762
What We Need for Faxed Orders:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Item, Qty, & Color Choices (if Needed)
Credit Card #
(Mastercard, Visa, etc)
Exp Date
3 Digit Code (Back of Card)
Name on Card
Zip Code
Q. Can Our School or Organization Use a Purchase Order?
A. Unfortunately...No. We Can However Include an Official Detailed Invoice which can be Helpful when Requesting Reimbursement for a School Related Purchase from the School Board or Accounting Dept.
Q. Some Steps We Take to Protect Your Privacy?
A. Your Privacy is Important to Us and We Have Taken Important Steps in Order to Keep Your Information Safe. To Begin With, in the Design Layout of This Website, We Have Opted Not to Recieve Any Credit Card or Banking Information When You Place Your Order. In Fact, We Never See This Information Unless You Send it to Us Directly. Because We Use the Paypal Checkout System, All Private Information Other Then Your Name, Address, Email & Phone # is Kept With Them. We Feel that This is an Optimal Situation as They are Much Better Equiped Then We Could be Regarding the Safety of Private Information.
Collection of Data - All Data Collected is Only Used as Needed to Process & Ship Your Order. We do Not Use it to Rent, Sell, or Give Away in Any Form & Will Not Send Email Promotional Emails Unless You Specifically Request it by Signing Up for Our Newsletter. In the Event that a Hacker was Even Able to Compromise Our System, No Financial Information Would be Available to Them Whatsoever.
While this Privacy Policy Explains How We Recieve & Use Your Data, it is Not All Inclusive. In the Future, There Could be Factors Beyond our Control that May Result in Disclosure of Data. As a Consequence, We Cannot Make Any Guarentees Other Then the Fact that if Our System is Ever Compromised, Your Information Retrieved Would be Minimal & Not Include Financial Information.
Q. Placing Orders Online...How to do it Safely?
A. Protecting Your Privacy Online - is Your Personal Responsiblity and Can Easily be Accomplished if You Follow these Helpful Guidelines. Think Smart When Placing Orders Online to Ensure Safe Transactions.
* Only Use Credit Cards Online from Companies that Promise Fraud Protection & Will Not Charge or Reimburse You for Acts of Theft.
* If Possible, Use Credit Cards that Have Smaller Limits. This Way, if Your Card Falls into the Wrong Hands, Their Actions Will Quickly End Once the Balance is Reached.
* Consider Signing Up for Lifeline or a Program Your Credit Card Company May Offer Where Transactions are Confirmed by Phone 1st.
* If You use Online Banking, Sign Up for Free Email Notifications to Recieve an Email Every Time Your Bank Balance Changes. Some Banks Will do This for Withdrawals & Deposits too.
* Open an Account With Paypal to Use for All Online Transactions. This Way, You Receive the Extra Benefit of Not Giving Out Your Credit Card Info to Multiple Websites Plus You Recieve Claim Protection in the Event that if You Do Have a Problem With a Product, Service, or Website, They Can Help You Correct it.
* Pay Special Attention to the Browser Address When Placing Your Order Online to be Sure it is Being Directed Correctly & Stays Secure. If Your Browser Shows an Error, Seems to be Being Misdirected or Acts Strangely, Close it Immediately & Either Retry Later or Check to Confirm that the Order Actually Really Did Go Through.
Be Especially Careful With Emails - Never Believe that Emails Sent from Banks or Financial Institutions are Legit. This is the Number One Way that Hackers Steal Customer Information Online. Remember, that These Emails Will Look Real too but the Actual Links will be Different and Will Redirect You to Another Website. If you are Tricked & They get Your Login Info, They Could Empty Your Bank Account(s) Before You Realize What's Happening. To be Safe, Always Visit Your Banks Website Directly by Using Your Browser and Only Click on Links in an Email When You are Absolutely Sure it is From Your Bank.
Q. How Much Will Shipping Cost for My Order?
A. Normal Shipping to Any USA Address is Only $5.99 for Any Size Order! (This Includes Deliveries to Alaska, Hawaii & All Military Addresses.)
Q. Do You Ship to APO, AFO & Other Military Addresses?
A. We Do Deliver to All Military APO or AFO Addresses via US Postal Mail. By Using a Military Address, You Will Save Greatly on Shipping Costs as These Addresses are Treated the Same as Any US Address. Delivery Time is Very Fast in Comparison to Normal Overseas Shipping too. Shipping to Any USA Address is Only $5.99 for Any Size Order! (This Includes Deliveries to Alaska, Hawaii & All Military Addresses.)
Q. I Need This Order ASAP...Can I Pay for Faster Shipping?
A. If You Need Your Order via Overnight Delivery, Please Contact Us 1st by Email & Let Us Know What You Plan to Order Along With Your Zipcode. This Will Give Us an Opportunity to Check the Stock Status of the Items & Quote You a Price for the Additional Shipping Costs Before Officially Placing Your Order.
Q. Approximately When Will My Order Ship?
A. All In Stock Orders are Shipped Within 24 Hours! - Plus Most Orders Ship 100% Complete and Arrive in a Week. Bulk Feathers are the Only Exception Which Can Sometimes Take Approx 7-10 Days to be Delivered.
Regarding Backorders...If a Follow Up Shipment is Needed to Complete Your Order, Please be Assured that You Will Not be Charged for Extra Shipping Costs, The Additional Package Will be Sent at Our Expense.
Q. What is Your Return Policy for Sending Items Back?
A. Returns or Partial Returns are Accepted for Any Reason as per the Following Guidelines:
* All Return requests must be recieved within 14 days of delivery by email. A Return recieved after the 14th day will still be accepted as long as it was shipped within the 2 week time frame and an email request was recieved prior to it's return.
* All Customers are responsible for paying the return postage costs with the exception of an error on our part and although not reguired, it is a good idea to insure and get a tracking # in case of loss or damage.
* Payment of refunds are made by the same method as the original order. Credit card refunds will normally be processed by us within a few days & will post to your account when your credit card company processes the refund for you.
* All Items May be Returned for Any Reason as long as the item is in Like New, Unused & Unopened Condition. Please use the Origonal Shipping Box, if Possible and Be Sure to Package Items(s) for a Safe & Undamaged Return.
Q. How do I Go About Returning an Item?
A. Please See Our Return Policy Above for Important Guidelines & Instructions.
Q. What is Your Return Address?
A. Our Return Address:
Be Sure to Check Our Return Policy Above for Instructions Before Returning Any Item.
Q. Do I Need a Return Authorization Number?
A. No, an Authorization # is Not Required however it is a Good Idea to Send an Email Explaining Your Reason for the Return Prior to Mailing the Item(s) Back. Please See Our Return Policy for Important Guidelines & Instructions.
Q. Do You Accept Overseas & Canadian Orders?
A. Yes, If You Order Needs to be Shipped to a Canadian or Overseas Address, Feel Free to Complete the Order via our Website Checkout Choosing the Overseas/Candian Link.
The $13.95 Shipping Charge is an Estimate Only. If Your Order Will Fit Into a 9x12" Flat Rate Envelope, the Shipping Estimate Will Probably be Enough.
If Your Order is Larger or Must Ship in a Box, Additional Shipping Charges Will be Needed & Must be Paid Before Your Order is Shipped.
Once Your Order is Submitted, & Normally Within a Few Hours, You Should Recieve a Detailed Reciept by Email Along With a Payment Link for Any Additional Shipping Costs. (if needed).
Q. Will I be Charged Additional Shipping Costs?
A. If Your Order Will Fit Into a 9x12" Flat Rate Envelope, the Regarding Overseas & Canadian Orders: The Shipping Estimate of $13.95 Charged at the Time You Place Your Order Will Probably be Enough.
If Your Order is Larger or Must Ship in a Box, Additional Shipping Charges Will be Needed & Must be Paid Before Your Order is Shipped.
Once Your Order is Submitted, & Normally Within a Few Hours, You Should Recieve a Detailed Reciept by Email Along With a Payment Link for Any Additional Shipping Costs. (if needed).
Q. Any Customs Fees or Regulations for Non-US Orders?
A. Please be Aware that Non-US Orders Could be Subject to Customs Inspections, Fees or Confiscation if an Item is Deemed to be Prohibited by Your Government. Customs Charges of Up to 30% May Apply When Your Order Arrives.
The US Postal Service Requires a Detailed Invoice to be Placed on the Outside of Every Non-US Package Which Means You Probably Will Pay Customs Duty Taxes on Your End. Please Check With Customs Before Ordering to Assure for a Positive & Happy Transaction.
To be Safe...It is Always a Good Idea to be Familiar With Your Countries Postal Regulations & What Your Cusoms Fees are Expected to be Before Placing Your Order.
Q. What About the Possibility of Lost or Stolen Packages?
A. Regarding Overseas Shipments, it is Important to Realize We Can Not Assume Liability for Lost or Stolen Packages or Customs Delays by the US Postal Service or Any Other Delivery Service.
To be Sure You Order Arrives in Time, it is Always a Good Idea to Order Well In Advance of Your Events in Case of Any Unexpected Shipping Problems or Custom Delays.
Q. Do You Ship to APO, AFO & Other Military Addresses?
A. We Do Deliver to All Military APO or AFO Addresses via US Postal Mail. By Using a Military Address, You Will Save Greatly on Shipping Costs as These Addresses are Treated the Same as Any US Address. Delivery Time is Very Fast in Comparison to Normal Overseas Shipping too. Shipping to Any USA Address is Only $5.99 for Any Size Order! (This Includes Deliveries to Alaska, Hawaii & All Military Addresses.)
Q. Any Good Tips for Fluffing Feathers?
A. Feathers are Shipped Condensed but Can be Fluffed Up by Using Any of the Following Techniques Easily.
When Your Feathers Arrive, it is a Good Idea to Remove Them from the Bag & Put Them into a Larger Box. Give the Feathers a Good Stir with Your Hands to Fluff Them Up. You can Put the Box in a Sunny Window, a Slightly Breezy Porch or in a Steamy Bathroom.
This Should be All that is Needed to Fluff Your Feathers. If you Feel You Would Like to do a Little More, You can Try Lightly Fluffing Some of the Smaller Craft Feather Styles in the Follwing Manner.
Put Some Feathers Inside a Damp Pillow Case. Double Tie Off the End by Using 2 Thick Rubberbands or Strings. Place it in a Cool Dryer & Tumble Dry for a Few Minutes. Do Not Leave the Dryer Unattended or Forget Them. Check Often! Never Put the Feathers Directly in the Dryer Because they Will be Drawn to the Heat Vent Causing a Possible Fire Hazard.
Please Note: The Above Tips are Meant for Small Craft Feathers Only. Pillow Feathers do Not Need to be Fluffed & Never Place Ostrich Feathers in a Pillow Case or Dryer as This Could Possibly Damage Them.
Q. Approximately How Many Feathers are There in 1 lb?
A. This is Easy...Just Scroll Down to the Bottom of Any Feather Page to See More Details Like Sizes, Colors Available, & How Many Feathers per lb.
Q. Are the Goose Biots Hard or Soft?
A. The Goose Biot Feathers Would be Classified as Hard and are a Good Feather Style for Making Feather Christmas Trees.
Q. Are Your Feathers Steriliized?
A. All Feathers are Cleaned & Sterilized During the Manufacturing Process.
Q. Can You Suggest a Good Dye for Feathers?
A. For Home Use, Rit Dye or Similar Clothing Dye Might Work. Follow the Directions & Remember the feather will dry a slightly lighter color than what you see in the bowl, so adjust your dying time accordingly.
For Professional Use, Look for an Acid Dye that is Meant for Animal Fibers Specifically. (br>
Home Dyeing of Feathers Should be Done Experimentally & in Small Batches at 1st. Each Feather Style will Give You Different Results & Some Styles May Loose Their Fluff or Become Unusable.
Dry Feathers on Paper Towels & Never Put Them Directly in the Dryer as They will be Drawn to the Heat Vent & Could be a Fire Hazard.
Q. How Should I Prepare Feathers for Long Term Storage?
A. Because Feathers are a Natural Product, it is a Good Idea to Take a Little Extra Care if you Plan to Keep your Feathers in Long Term Storage.
For Optimal Protection, Place Your Feathers in a Heavy Zip Lock Bag (with a Few Moth Balls) in a Cool Dry Place.
Q. Where can I Buy Fake or Artifical Feathers?
A. We have No Answer for this Question. Please Try a Google Search & if You Locate a Supplier, Please Tell Us...We Would Love to Hear about Them...(0:
Q. Can You Ship Centerpiece Kits to a Non-US Address?
A. We Do Not Ship Eiffel Tower Vases or Other Glassware Outside of the US because of the Very High Chance of Breakage. We can However Ship the Feathers Only Kits (No Vases) to Non-US Address.
Please Note: If You Use a US Forwarding or Shipping Company, Please Do Not Order Any Kits that Include Glass Vases to be Safe.
Q. What is the Return Rental Option?
A. We Offer a Return Rental Option for Any of the Feather Centerpiece Kits. Please Fax Over a Copy of the Agreement Around the Same Time that You Place Your Order. You can Find the Agreement with More Info Here: http://www.smileyme.com/ostrich_feather_centerpiece_rental_agreement.asp
Q. Can I Have More then 1 Color?
A. Yes, We Regularly do Centerpiece Kits with 2 or More Colors. Kits are White by Default so Email: LiveHelp@SmileyMe.Com with Your Color Choices Around the Same Time that You Place Your Order. This Way We can Make Sure the Correct Colors are Added to Your Email Receipt. This is the Same for the Light Colors too.
Q. How do I Choose the Feather Colors?
A. Kits are White by Default so Email: LiveHelp@SmileyMe.Com with Your Color Choice(s) Around the Same Time that You Place Your Order. This Way We can Make Sure the Correct Colors are Added to Your Email Receipt. This is the Same for the Light Colors too.
Q. Do You have a Newsletter?
A. Yes...Our Newsletter Includes New Product Details, Website Updates, & Current Specials. We Promise 3 Things: Not to Share Your Info, Not to Send Wasteful Emails, & You Can Unsubscribe Anytime. To Sign Up, Just Look for the Link Towards the Top of the Page.
Q. Copyrights, Website Errors, Warranty Information?
A. Copyright Info - All website content including text and images are protected by copyright law. Interested parties wanting permission to use any content in any form must state their request in writing.
Order Acceptance - SmileyMe reserves the right at any time after receipt of your order to accept or decline your order for any reason and reserves the right to supply less than the quantity purchased in the event of limited availability.
Typographical Errors - Although, we make every effort to assure good descriptions are available for included products, website information is subject to change without notice. In the event that a product description, picture or price listed has a typographical error, SmileyMe cannot be held responsible and shall have the right to cancel any orders placed for products listed if the price is incorrect.
Warranty Limitations - All warranties where stated are expressly implied by the manufacturer. In the event that an item needs service or repair, please contact the manufacture directly.
Limitation of Liability - In no event shall SmileyMe be held liable for any indirect, special, incidental or consequential damages or unexpected delays with regards to a product purchase.
Q. Do you have Mail-Order Catalogs Available?
A. No, although we have had Catalogs in the Past. We do Plan To Offer a Catalog in .pdf Form Some Time in the Future but for now You Might try Printing web Pages Directly from the Internet.
Q. Do You Donate Any of Your Profits to Charity?
A. Yes, We Donate 10% of All Proffits to Several Charities & Ministries. This Year, We are Helping to Support the Following: Above Rubies Magazine, Mercy Ships, Operation Blessing, Water Wells in Africa, Osborn Ministries & Operation Smile.
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